Shipping policy
This policy operates alongside our Terms of Service and Refund Policy.
Shipping Options
We ship all orders via Australia Post.
You may choose between flat-rate Standard Shipping ($12.95) or flat-rate Express Shipping ($18.95). Express Shipping prioritises processing but does not guarantee same-day dispatch. We currently ship within Australia only. We do not ship to international addresses.
Delivery Timeframes
Delivery timeframes are estimates only and commence from the date of dispatch, not the date your order is placed. While we endeavour to deliver within the estimated timeframes, delays may occur due to carrier volumes, destination, weather, public holidays, or other events beyond our reasonable control. Business days exclude weekends and public holidays.
Standard Shipping: Approximately 3–7 business days (metro) or 5–14 business days (regional and remote).
Express Shipping: Approximately 1–3 business days (metro) or 3–7 business days (regional and remote).
Australia Post delivery timeframes are estimates only and are not guaranteed for all locations. Once an order has been dispatched, COLLEXSTAR is not responsible for delays caused by Australia Post or other circumstances beyond our reasonable control.
Address Accuracy
Please ensure your shipping address is correct at checkout. Address changes must be requested within 12 hours of placing your order; changes may not be possible after dispatch. If an incorrect or incomplete address is provided and the parcel is returned, the customer may be responsible for any reshipment costs.
For EOI and pre-order items, address updates must be requested at least 5 business days prior to the scheduled dispatch date.
Order Processing
In-stock orders are processed and dispatched within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Signature on Delivery
Orders over $200 AUD will automatically be sent with Signature on Delivery and, where available, Transit Cover (insurance) through Australia Post. We recommend ensuring someone is available to receive the parcel, as a collection card may be left if no one is home. If you have a delivery preference, you may leave a note at checkout and we will do our best to accommodate it where possible, but this cannot be guaranteed.
PO Boxes and Remote Areas
We can ship to PO Boxes via Australia Post Standard Shipping. Express Shipping may not be available to all PO Box addresses or remote postcodes. If express shipping cannot be fulfilled to your address, we will contact you to arrange an alternative. If additional shipping charges are required due to your location, we will contact you before dispatch. You may choose to proceed with the additional charge or cancel the order for a full refund.
Expressions of Interest (EOI) and Pre-Order Dispatch
Available to Australian customers only. Terms may change without notice.
EOI and pre-order items are dispatched on or around the scheduled release date, subject to supplier delivery. Dispatch may be delayed due to factors beyond our control, including supplier or distributor delays, allocation changes, or international shipping disruptions.
Release dates provided are estimates and may change. COLLEXSTAR is not responsible for delays arising from such changes.
Mixed Orders
Orders containing both in-stock and pre-order or EOI items will be shipped separately. Pre-order and EOI items will be dispatched once stock becomes available. No additional shipping fees will apply.
Where an EOI includes multiple items, we will attempt to ship them together; however, items may be shipped separately with individual tracking provided at no extra cost.
Track Your Order
Tracking details will be provided via email once your order has been dispatched.
Authority to Leave
If a delivery option includes authority to leave or an unattended delivery is accepted by the carrier, the customer accepts responsibility for the parcel once it has been delivered to the provided address.
Delivered Orders
Once Australia Post records a parcel as delivered to the delivery address provided by the customer, delivery obligations are generally considered fulfilled. This does not affect any rights you may have under the Australian Consumer Law.
Lost or Delayed Parcels
If your parcel appears delayed or lost, please contact us as soon as possible. We may ask you to lodge an enquiry with Australia Post, and we will assist where reasonably possible by providing shipment information and working with Australia Post to investigate the delivery.
Returns to Sender
If a parcel is returned to us because it was uncollected, refused, or could not be delivered due to an incorrect address, we may charge additional postage to resend the item or provide a refund less any shipping costs already incurred, to the extent permitted by law.
Force Majeure
We are not responsible for shipping delays or failures caused by events beyond our control, including carrier disruptions, supplier shortages, weather events, strikes, natural disasters, or government restrictions.
Severability
If any part of this policy is found to be invalid or unenforceable, the remaining parts will continue to apply.
Changes
We may update this Shipping Policy at any time. The version posted on our website at the time of order will apply unless required otherwise by law.
Contact
Collexstar
Level 2/ 868-870 Hay Street
Perth Western Australia 6000
Australia
Email: info@collexstar.com
Phone: +61 8 5123 6000